General Questions

Q: What is Cherished Whiskers Boutique?

A: Cherished Whiskers Boutique is an online boutique specializing in unique and high-quality products for pets, with a focus on cats and dogs.

Q: Where is Cherished Whiskers Boutique located?

A: We are an online store, so we don't have a physical location. 

Ordering & Shipping

Q: How do I place an order?

A: Simply browse our website, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your order.

Q: Do you ship internationally?

A: We currently do not ship internationally.

Q: How long does shipping take?

A: Shipping times depend on your location and the shipping method selected at checkout. Generally, orders are processed within 1-3 business days, and shipping times range from 7-21 business days for standard shipping. 

Q: How can I track my order?

A: Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package.

Returns & Refunds

Q: What is your return policy?

A: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 14 days of receipt for a full refund or exchange. Please note that returned items must be unused and in their original packaging.

Q: How do I initiate a return?

A: To initiate a return, please contact our customer support team with your order number and details of the item(s) you wish to return. We will provide you with instructions on how to proceed with the return process.

Q: Do you offer refunds?

A: Yes, we offer refunds for returned items in accordance with our return policy. Refunds are issued to the original payment method used for the purchase and may take up to 7-10 business days to process.

Product Information

Q: Are your products safe for pets?

A: Yes, we prioritize the safety and well-being of pets. Products are carefully selected to meet quality standards and are safe for use with cats and dogs. However, it's important to supervise your pet when introducing them to new products and toys.

Q: Can I find products for specific breeds of cats and dogs?

A: While we offer a variety of products suitable for cats and dogs of all breeds, some items may be more tailored to certain breeds or sizes. Feel free to browse our collection or contact our customer support team for personalized recommendations.

Q: Are your products eco-friendly?

A: We strive to offer eco-friendly products whenever possible. Look for the "eco-friendly" label on product pages to identify items made from sustainable materials or produced using environmentally friendly practices.

Contact & Support

Q: How can I contact Cherished Whiskers Boutique?

A: You can reach us via email at info@cherishedwhiskersboutique.com or through our contact form on the website. Our customer support team is available to assist you with any questions or concerns you may have.

Q: What are your customer support hours?

A: Our customer support team is available Monday through Friday, from 9:00 AM to 5:00 PM CST. We strive to respond to all inquiries within 24 hours during business days.

Q: Do you have a physical store I can visit?

A: No, Cherished Whiskers Boutique is an online-only store. We do not have a physical retail location.