Shipping and Return Policy

Shipping and Returns Policy for Cherished Whiskers Boutique

Effective Date: May 1, 2024

Welcome to Cherished Whiskers Boutique! We strive to ensure that your experience is smooth and enjoyable, from browsing our exclusive selection to the arrival of your items. Please review our Shipping and Returns Policy applicable for shipments within the United States.

Shipping Policy

1. Shipping Rates & Delivery Estimates:

Standard Subtotal: $0.01–$9.99
Shipping Rate: $6.90 USD
Standard Subtotal: $10.00–$19.99
Shipping Rate: $7.90 USD
Standard Subtotal: $20.00–$29.99
Shipping Rate: $8.90 USD
Standard Subtotal: $30.00–$39.99
Shipping Rate: $9.90 USD
Standard Subtotal: $40.00–$49.99
Shipping Rate: $10.90 USD

Generally, orders are processed within 1-3 business days, and shipping times range from 7-21 business days for standard shipping. 

2. Shipment Processing Time:
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed. We will notify you via email if there is any delay in shipping your order.

3. Shipment Confirmation & Order Tracking:
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

4. Damages:
Cherished Whiskers Boutique is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

1. Return Window:
We accept returns within 14 days of the purchase date. Returned items must be in new and unused condition, with all original tags and packaging intact.

2. Return Process:
To return an item, please email to request a return authorization. After receiving a return authorization, place the item securely in its original packaging and include your proof of purchase, then mail your return using the address label provided.

We recommend using a trackable shipping service or purchasing shipping insurance for returns. We do not guarantee that we will receive your returned item.

3. Refunds:
After receiving your return and inspecting the condition of your item, we will process your refund. If approved, the refund will be processed to your original method of payment within 1-2 weeks of receiving the returned item. We will notify you by email when your return has been processed.

4. Exceptions:
The following items cannot be returned:
- Personalized items
- Final sale items

For defective or damaged products, please contact us at the email address below to arrange a refund or exchange.

**5. Questions:**
If you have any questions concerning our return policy, please contact us at:

Thank you for shopping at Cherished Whiskers Boutique! We hope your shopping experience is as delightful as the products we offer.